Clear your waste with just a click – book online today!
Clear your waste with just a click – book online today!
1.1 Please ensure the details on your Order Confirmation and in these Terms are correct before committing to the contract. Any mistakes must be highlighted and confirmed in writing, as we only take responsibility for written statements and agreements.
1.2 We reserve the right to subcontract part or all of the services.
1.3 London Waste Removal & Recycling operates as a registered business in England & Wales
Our services cover a wide range of clearance and waste disposal needs:
2.1 Garden Waste Removal – Includes collection of outdoor furniture, equipment, branches, wood, hedge trimmings, grass cuttings, weeds, plants, and other organic garden waste.
2.2 House Clearance – Removal of all general household items and furniture. (Additional charges apply for white goods such as fridges, freezers, or boilers.)
2.3 Office Clearance – Includes office desks, seating, filing cabinets, electrical items, stationery, boxes, and paper. (Please note: a surcharge applies for TV screens and computer monitors due to environmental regulations.)
2.4 Builders’ Waste – Removal of rubble, plasterboard, concrete, soil, tiles, and other construction debris. (This type of waste is charged by weight as it is considered heavy.)
2.7 Furniture Disposal – Sofas, armchairs, wardrobes, mattresses, tables, desks, shelving, and other bulky furniture items.
2.8 Loft Clearance – Clearance of boxes, furniture, and stored items. (This may require additional time due to limited access.)
2.9 Garage Clearance – Disposal of tools, equipment, and stored household waste.
2.10 General Waste Removal – Any other items not listed above, subject to clauses 2.10 and
2.11 We reserve the right to refuse any item that may pose a risk to the health and safety of our team (e.g., hazardous chemicals, toxic materials, contaminated items).
2.12 All waste must be ready for collection in bags, bins, or containers upon our team’s arrival.
3.1 Unless otherwise stated, our quotations exclude insurance, parking charges, and government fees or levies.
3.2 Service charges are based on the weight and/or volume of waste collected.
3.3 We aim to arrive on time, but arrival times are approximate. No discounts are given if the team arrives later than estimated.
3.4 Prices may change if unforeseen circumstances arise, such as:
3.5 Card details may be required at booking to secure your slot.
3.6 Customers must arrange parking permits or suspensions. All parking costs or fines are the responsibility of the customer.
3.7 Photographs of rubbish are requested prior to booking to ensure accurate pricing. Jobs booked without photos may incur higher charges.
3.8 Quotes given over the phone are estimates only this subject to on-site assessment.
4.1 Minimum Charges
4.1.1 Minimum Load – Includes 2 operatives, up to 150kg or 8 bin bags, with up to 10 minutes of labour: £75
4.1.2 Quarter Load – Includes 2 operatives, up to 250kg or 20 bin bags, with up to 20 minutes of labour: £105
4.1.3 One-Third Load – Includes 2 operatives, up to 400kg or 30 bin bags, with up to 30 minutes of labour: £145
4.1.4 Half Load – Includes 2 operatives, up to 600kg or 40 bin bags, with up to 40 minutes of labour: £195
4.1.5 Three-Quarter Load – Includes 2 operatives, up to 800kg or 50 bin bags, with up to 50 minutes of labour: £255
4.1.6 Full Load – Includes 2 operatives, up to 1100kg or 80 bin bags, with up to 60 minutes of labour: £325
(All standard load charges have been reduced by £5 to provide better value to our customers.)
4.2 Surcharges
4.3 Additional Item Charges
Special items requiring disposal carry the following additional costs:
4.4 Payment Terms
4.4.1 Accepted Payment Methods
4.4.2 Invoicing
Invoices will be issued within 7 days of payment being received. All payments must be made in accordance with the details provided on the invoice.
4.5 Cash Payments
4.5.1 Cash payments are accepted upon completion of the job and collected by our team on-site.
4.5.2 Cash may be left in a sealed envelope/container inside the property or handed to a designated representative at the collection site. Customers must inform our team of the arrangement in advance.
4.5.3 Where property keys are collected or returned at a different address, cash may be left at that location.
4.5.4 If our teams are required to travel more than 3 miles to pick up or return keys, an extra fee will apply depending on the distance.
4.5.5 We reserve the right to charge interest and debt recovery fees under Late Payment legislation if payments are not made on time.
4.6 Bank Transfer Payments
4.6.1 All required bank details will be provided by our staff via email with your invoice.
4.6.2 Bank transfers must be made in advance. Individual and business clients are required to pay 50% upfront, with the balance due during or immediately after completion of the service.
4.6.3 For jobs valued at £300 or more, a 50% deposit must be paid at least 2 days prior to the service date. The remaining balance is payable on completion.
4.6.4 If these conditions are not met, we reserve the right to cancel or postpone services.
4.6.5 Where payment terms are not honoured, we reserve the right to take payment from the card details provided during booking.
4.7 Card Payments
4.7.1 Card details are collected at the time of booking as a security measure against last-minute cancellations and may be used for payment if this method is agreed in advance.
4.7.2 A transaction fee of 2% may apply for credit card payments.
4.7.3 If a card payment fails, we will notify the customer immediately. If the issue is not resolved, an invoice will be issued, and payment must be made within 3 business days.
5.1 It is your responsibility, at your own cost, to obtain any documents, permits, permissions, licences, or customs paperwork required for the clearance or removal service.
5.2 You, or an authorised representative, must be present at the property at the agreed time of collection.
5.3 You should take all reasonable care to ensure that no items are mistakenly left behind, and that no items are handed over for removal or disposal in error.
5.4 You are responsible for arranging suitable protection for any goods or belongings left in an unoccupied or unattended property, or in circumstances where other parties (including but not limited to tenants, contractors, or workmen) are, or will be, present during or after the clearance.
6.1 If you wish to reschedule or cancel your booking, charges may apply depending on the amount of notice provided. For clarity, “business days” refers to Monday to Friday and excludes weekends and public holidays.
6.2 If a cancellation is made less than 24 hours before the scheduled service, a cancellation fee of £50 will be applied without further notice.
6.3 If you request to reschedule an appointment with less than 24 hours’ notice, an additional charge of £25 will apply.
6.4 All cancellations or rescheduling requests must be made either by phone or email. Please note that voicemail messages will not be accepted as a valid method of cancellation or rescheduling.
7.1 Our liability is limited to what is outlined in the introduction of these Terms & Conditions.
7.2 Where services are carried out by subcontractors, our responsibility is restricted solely to the obligations stated in this agreement.
7.3 We cannot be held responsible for any additional charges or fees imposed by third parties during or after the service.
7.4 No refunds or compensation will be provided in cases where our teams arrive later than the estimated time.
7.5 If a customer chooses to assist our team during the service, London Waste Removal & Recycling accepts no liability for their health and safety, and no discounts or refunds will be issued in such circumstances.
8.1 Any claims must be submitted within 24 hours of the service being completed. All claims should be made in writing to our office or customer support team and must be supported with photographs sent via email.
8.2 Claims should also be reported to the clearance team on-site at the time of job completion.
8.3 Claims raised after the 24-hour period will not be accepted.
8.4 If the customer does not provide photographic evidence, London Waste Removal & Recycling will only collect the agreed amount stated in the original booking, unless additional rubbish can be accommodated at our discretion.
9.1 London Waste Removal & Recycling reserves the right to subcontract part or all of the work required.
9.2 In the event that any services are subcontracted, these Terms and Conditions will remain fully applicable and enforceable.
10.1 All personal data collected during your quotation process and throughout the delivery of our services will be stored securely and will never be shared with third parties without your consent.
10.2 We will not send you marketing emails or promotional content unless you have actively subscribed to receive them.
10.3 You may unsubscribe from our mailing list at any time, after which you will no longer receive promotional messages from us.
10.4 Essential service-related communication, such as quotations, updated quotations, confirmations, and revised confirmations, will continue to be sent where necessary.
10.5 Your data will be securely stored for a period of 36 months and will be automatically deleted after this time, unless you choose to use our services again within that period.
10.6 You have the right to request a copy of the personal data we hold about you, which will be provided within 15 business days of your request.
10.7 You may contact us at any time to request further details regarding how your data is handled or to raise a complaint about data usage.
London Waste Removal & Recycling operates as an independent waste management service provider, registered in England & Wales under Company Registration No. 16351830.
Our registered office address is:
272 Kensington High Street,
London, W8 6ND.
All services provided are subject to the Terms & Conditions of London Waste Removal & Recycling.
London Waste Removal and Recycling Ltd, 272 Kensington High Street London W8 6ND
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Registration Number : CBDL573854
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